& Return policy

 

Return Period
You have 14 days from the day you receive your order to request a return.

Return Conditions

• The product must be in the same condition you received it

• Unused

• With original tags and packaging

• With receipt or proof of purchase

How to Return
You can contact us by email at hello@kooknn.com or via WhatsApp at +965 55544335.
In most cases, we will arrange a driver to collect the product from you at no extra cost 🚚.

Damages & Issues
Please check your order as soon as you receive it. If it’s damaged, defective, or if you received the wrong item, let us know immediately so we can resolve it.
In most cases, we will replace it with a new product in perfect condition ✨.

Non-Returnable Items

• Sale items (discounted)

• Gift cards

Exchanges
The fastest way to exchange is to contact us directly, and we’ll arrange the exchange for you 🔄.

Refunds 💳
Once we receive and inspect your return, we’ll notify you if it’s approved. If approved, the refund will be processed back to your original payment method within 10 business days.
If more than 15 days have passed and you haven’t received your refund, please contact us.

Need help? 💬
Email: hello@kooknn.com
WhatsApp: +965 55544335
💛 Our priority is always to make sure you’re happy and satisfied with your KOOKNN experience.